Refund policy
Last updated: September 24, 2026
How to request a refund
Open a ticket from your account with your order number and the reason — it's the fastest way for us to review it.
Timeframes
We reply to your ticket within 48 hours. If your order isn't delivered within 48 hours of payment, you're entitled to a full refund. A key that's already been revealed or redeemed isn't eligible for a refund, unless a defect is confirmed (for example, it doesn't activate correctly).
How refunds are issued
Refunds are credited to the same payment method you used to buy, within 5 to 10 business days after we approve it.
Region restriction
Buying a key for a region or platform other than yours isn't a product defect — check the product page before buying. Once a key is delivered, the region or platform can't be changed.
Contact
Questions about your refund? Write to us from a ticket in your account.